Answers for Every Stage of the KEYXE Experience.
Search or browse common questions. Each answer links to the page with full details.
23 questions
Product access and public previews
No. The demo uses fictional data generated in your browser. It never connects to Amazon and cannot see any account.
Contact the KEYXE team first. We confirm your account scope, commercial terms and onboarding by email before granting access. Each customer account then needs its own Amazon authorization and permitted reporting scope.
The public sample-data preview needs no sign-up. To use your own account, request access through Contact. The team will provide setup instructions after the scope is agreed.
SP-API and advertising access
Account connections are managed in the separate KEYXE application. KEYXE is operated by ALDER HARBOR IMPORTS LLC and is not affiliated with or endorsed by Amazon.
They are different Amazon services with separate applications, consent screens, data-use rules and revocation. Access to one never grants access to the other.
No. DSP, Amazon Marketing Cloud and Marketing Stream are separately scoped products with their own access. They are not part of KEYXE today.
Data source definitions
Ordered sales are what shoppers ordered in a period. Attributed sales are sales an advertising report credits to ad interactions within an attribution window. They overlap and are never added together.
ACoS = ad spend ÷ attributed ad sales; ROAS = attributed ad sales ÷ ad spend. Both use period totals and show N/A when the denominator is zero.
Because “unknown” and “zero” mean different things. A ratio with a zero denominator, or a period without data, is shown as N/A.
Browser compatibility
Current versions of Chrome, Edge, Firefox and Safari on desktop and mobile. The interactive demo and forms need JavaScript; content pages work without it.
The forms use Cloudflare Turnstile. Content blockers or strict privacy extensions can block it. Allow challenges.cloudflare.com or try another browser, then reload the page.
Reporting limitations
No. Many Amazon reports are produced asynchronously and some attributed results arrive days later. KEYXE labels every view with its period and “as of” time.
No. Financial views are reporting aids with stated assumptions. Final figures belong in your accounting system.
No. Report availability depends on the account, marketplace, roles and programs such as Brand Registry.
MCP and external AI
The public Tool Explorer runs sample-data examples locally. Production MCP configuration and account access are managed in the KEYXE application.
The public preview sends no real Amazon data to external AI. For the separate application, confirm the provider, account permissions and permitted-use policies before enabling any transfer of account data.
Security incident vs. support
Use the confidential security report form. Please don’t post details publicly and don’t include passwords or tokens.
Read the Security page, then use the contact form with the topic “Security/Privacy”.
Open-source licensing
KEYXE plans reviewed standalone releases of selected components, such as metric formulas and synthetic data tools. Release packaging, security and licensing are reviewed separately from the website source repository. See the Open Source page for the module roadmap and release status.
The downloadable synthetic samples are provided for evaluation and learning. Formal license terms will accompany the public release.
Pricing
The interactive demo and public documentation are free. Paid subscription plans are not currently available.
Data deletion
Use the data request form. We verify your identity first, then act and confirm. Nothing is deleted automatically.
No. A reference is only for correspondence; there is no public lookup.
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